Return & Exchange Policy

Products can be returned or exchanged within 7 days from the date of delivery.

Returned products should reach us within an additional 5–7 days.

Reverse pickup service is available where applicable.

A reverse pickup fee of ₹100 or the actual courier charge (whichever is higher) will be deducted from the refund.

Orders can be cancelled only before they are dispatched from our warehouse.

Approved cancellations will be refunded to the original payment method within 7 days.

Report damaged or defective products within 24 hours of delivery.

Please email photographs of the damaged product to support@zapyo.in.

Failure to report within the specified time may result in rejection of the return request.

Products must be unused and in their original condition.

Products must include original packaging and tags.

Items purchased during sales, promotions, or free promotional products may not be eligible for return or exchange.

All returned products are subject to quality inspection before approval.

Exchanges are available only for size-related issues.

A reverse shipment fee and forward shipping charge of ₹150 or the actual shipping cost (whichever is higher) will apply.

Approved refunds are processed within 7 days.

Refunds are applicable only for prepaid orders.

Refunds are credited back to the original payment method.

Shipping charges, if any, are non-refundable.